F.A.Q

Common Questions
Here are some commonly-asked questions and answers. If you don't find the information you need here, please feel free to contact us directly.

 
What forms of payment do you accept?
We currently accept PayPal, Moneygram and Western Union for all orders.

 
Is it safe to use my credit card on your website?
Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Please don't worry

 
Do you accept cash/check or Telephone order?
Sorry, No

 
Would you please inform me your store in my location?
Sorry that we don’t have store at your side, you can place the order online directly, we will send the goods to you as soon as possible.

 
Do you accept international credit cards?
Currently we just can accept international Visa credit card. Orders placed with the use of an International Credit Card may take up to 24-48 hours to finalize prior to shipping. We apologize for any inconvenience this may cause. You can contact us by E-mail or via Live Support for real-time payment status checking.

 
How can I place the order?
1. Chat with us online by clicking the floating picture on the right,also, you can leave a order inquiry on our website or email to us directly with the item name ,quantity you need.
2.we'll give a response via email or phone call within 24 hours accordingly,so make sure your email address or phone number is valid ,if you don't received a response ,pls check the junk or spam folder in your email .
3.we can accept the payment forms are : western union,moneygram,credit card,paypal ,we'll email you our payment account after order details confirmed.
4. shipment will be arranged to you immediately after your payment confirmed

 
Which express company do you use to send the orders? How long will I receive this product?
Most of the orders from America will be sent out via EMS , HKpost and USPS . While for the Middle East , the shipping will via ARAMEX.
Normally all the orders will be sent out within 24 hours, and the tracking number will be provided within 48 hours. It usually takes 4-8 days for delivery by EMS , USPS and ARAMEX, but it will take 15-30 days by Hong Kong Post, and double customs clearance shipping route will take around 30 days (it's suitable for the big wholesale order, shipping fee also higher).please take this into consideration. If you have any questions about the delivery, please contact us by Email or Phone.

 
Do I need to sign for my package when it arrives?
A signature is required for all packages, if you don’t want signature, please leave message when you placing order

 
What is the Customs and Import Tax?
Don't worry about the customs taxes; we will ship your product as "Gift" with a low price value and no company information will be stated on the package.

 
Do you ship products internationally?
We ship to many countries around the world, like USA, UK, AU, France, Spain, Mexico, Canada, Malaysia, Singapore, SA, UAE, Greece, Filand, Holand etc, We make all reasonable efforts to ship our product to you as quickly as possible. However, due to the nature of international shipping, please allow possible delay, if you are not from above countries, pls contact us for further information

 
What's your exchange and return police?
Returns and Exchanges are granted only if the product is returned in its original form and packaging within 30 days of purchase. All returns and exchanges must be pre-approved by either emailing or calling Customer Service